Customer Care
Returns & Refunds
At Vandenloom, we want you to be delighted with your purchase. If you are not completely happy, you may make a return — call or email us to begin the process.
Items eligible for return must be unused and returned in original condition. Exchanges, credits, and refunds are issued for the purchase price only — shipping charges are non-refundable.
Return Shipping
Option A
Ship It Yourself
- You may arrange return shipping independently via FedEx or UPS
- Return shipping fees are the responsibility of the customer
- Original shipping charges are non-refundable
Option B
We Handle Shipping
- Contact us and we will send you a prepaid shipping label
- A shipping fee will apply and be deducted from your refund or credit
- Contact us to begin the return process
To start a return: Please call or email us before shipping anything back. Items must be unused and returned in their original condition. Refunds cover the purchase price only — original shipping charges are non-refundable.
Refund Window & Fees
Eligible
Days 1–6
After Delivery
After Delivery
- Store credit refund
- 10% restocking fee applies
- Customer responsible for return shipping
Eligible
Days 7–14
After Delivery
After Delivery
- Store credit refund
- 20% restocking fee applies
- Customer responsible for return shipping
Not Eligible
Day 14+
After Delivery
After Delivery
- Non-returnable
- No refunds or credits issued
- Please contact us if you have concerns