Privacy Policy

Vandenloom operates as a trade-focused supplier of fine carpets and rugs. We are committed to handling your personal data responsibly and in accordance with applicable privacy laws. This policy applies to all users of our website at www.vandenloom.com, including registered trade partners, prospective clients, and general visitors.

We collect only the information necessary to provide our services, process your orders, and improve your experience with us.

We may collect the following types of information when you interact with our website or services:

• Account Information — Name, company name, email address, phone number, and trade credentials when you register a trade account.
• Order Information — Billing and shipping address, order details, payment method, and transaction history when you place an order.
• Communication Data — Messages, emails, or inquiries you send to our team, including sample requests and claims.
• Usage Data — Pages visited, time spent on site, browser type, device information, and IP address, collected automatically when you browse our website.
• Cookies — Small data files placed on your device to remember preferences and improve site functionality (see Section 05).

The information we collect is used solely to provide and improve our services. Specifically, we use it to:

• Process and fulfill your orders, including custom and made-to-order rugs
• Verify trade credentials and manage your account
• Communicate with you about orders, samples, claims, and delivery updates
• Send relevant product information, price updates, and policy changes
• Improve our website, product offerings, and customer service
• Comply with legal obligations and resolve disputes

We may share your information only in the following limited circumstances:

• Shipping Partners — FedEx and UPS receive your shipping address and contact details to fulfill deliveries.
• Payment Processors — Your payment information is processed securely by our payment provider. Vandenloom does not store full card details on our servers.
• Service Providers — Trusted third-party platforms that help us operate our website, manage orders, or send communications — all bound by confidentiality agreements.
• Legal Requirements — When required by law, regulation, or valid legal process, we may disclose information to relevant authorities.
• Business Transfers — In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze traffic, and understand how visitors use our site.

• Essential Cookies — Required for the website to function properly, including login sessions and shopping cart functionality.
• Analytics Cookies — Help us understand how visitors interact with the site so we can improve content and navigation.
• Preference Cookies — Remember your settings and preferences for a more personalized experience.

You can control or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

We take the security of your personal information seriously. We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

These measures include SSL encryption for data transmission, secure servers, and restricted access to personal information by authorized personnel only.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, including:

• Maintaining your trade account for the duration of your relationship with Vandenloom
• Retaining order and transaction records as required by tax and accounting regulations
• Keeping communication records for claims, disputes, and quality assurance purposes

When your information is no longer required, we securely delete or anonymize it.

Depending on your location, you may have the following rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request that we correct any inaccurate or incomplete information.
• Deletion — Request that we delete your personal data, subject to legal obligations that require us to retain certain records.
• Opt-Out — Unsubscribe from marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.
• Portability — Request a copy of your data in a structured, machine-readable format where applicable.

To exercise any of these rights, please contact us at the details provided in Section 12.

Our website may contain links to third-party websites, including shipping carriers, payment processors, or industry partners. These sites operate independently and have their own privacy policies.

Vandenloom is not responsible for the privacy practices or content of any third-party website. We encourage you to review the privacy policy of any site you visit through a link on our platform.

Our website and services are intended for trade professionals and adult consumers. We do not knowingly collect personal information from individuals under the age of 18.

If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to remove that information from our records.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will update the "Last Updated" date at the top of this page.

We encourage you to review this policy periodically. Continued use of our website after any changes constitutes your acceptance of the updated policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please reach out to us: