How can we help?
Everything you need to know - from shipping and care to returns and custom rug services.
Shipping
Worldwide delivery, tracking, and timelines for ready-to-ship and custom pieces.
Returns
30-day easy returns on in-stock pieces. Terms for custom and made-to-order.
Care & Cleaning
How to keep every rug looking like the day it arrived.
Custom Rugs
Build your dream rug - size, color, material, pattern. Start the brief.
Trade Program
Exclusive pricing, samples, and dedicated support for design professionals.
Contact Us
Questions about an order, product, or delivery? We respond within 24 hours.